Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Re-location of Wall Socket in QuickStart, set up and connections Friday; Installation in QuickStart, set up and connections Friday; Replacing Virgin Media Wall socket with one that is integraged into the wall in QuickStart, set up and connections Thursday; Fitting a new Virgin media wall socket in QuickStart, set up and connections. Stay safe online. 2. QuickStart installation- isolater cable to wall doesn’t fit in socket there SaskiaBarron18. . Networking and WiFi. Account - Cable. Browse Virgin Media Virgin Media Community. Options. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. Dan Howdle | April 3rd, 2023 So you've decided to join Virgin Media, or you're in the process of deciding, and you want to know the ins and outs of the installation process. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Account - Mobile. Socket should be on the underside. That is a rooftop aerial outlet for Freeview TV. See you in a bit. Options 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. The OUT terminal from the Technetix isolator has a terminator cap on it. . Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. Virgin cables must only be provided by isolated sockets provided by Virgin Media. Call the pre-installation and delivery team on 0800 052 1734. There must have been a previous installation or you would not have been offered a self install. It feels like I need to just obtain a connector to enable the two to fit. The cable line runs into the house to the socket but the router cable make end is - 5038783Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Great staff. You can also identify a split socket looking at the side. My property is a flat which I am renting, so befo. Step 4. Plug the cables into the Hub. We would like to show you a description here but the site won’t allow us. If you do have a socket you can post a photo here. In response to Jonny-M. No, you can keep using the same phone you’ve always used. My Virgin Media App. (I did this video to help/guide new engineer as I did not find any for my self when I started. This is designed to push over the existing screw connector the outlet has. Virgin Media engineer installation. Re: Can BT full fibre reuse Virgin Media's ducts (coaxial cables) Welcome to this user forum. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. 11-11-2022 12:53 - edited 11-11-2022 12:58. Hub 3. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Just had self installation delivered, have no wall socket just two cables from the wall. SpeedHello, I just moved in my new flat and I received the QuickStart installation package today. Welcome to the community and thanks for taking the time to post here on the forums. on 17-12-2022 10:39. Any help please?on 27-01-2023 17:22. Tudor. Working hard to help connect the nation, shop our offers and order online. I am trying to set up our wifi. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. Just. Vonage 2nd line. Thank you for your post and welcome to the community. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Options. Hi @bingoman000. Tudor. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Media; My Virgin Media; Shop;. If no. Rob. No vm wall socket. Back a step. We're here to help. Jan 14, 2022. If an engineer is offered - accept that. Jack14102. 13-12-2021 15:21. Re: No wall socket. Follow these simple installation steps for your Virgin Media home phone set up. You'll also receive your contract either by email or by post to check and sign. which will give you a general idea of VM fixtures and fittings. Dan Howdle | April 3rd, 2023 So you've decided to join Virgin Media, or you're included the. Chris. It could be that a previous owner has cut the cabling out. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. Re: Installation not workingon 28-10-2022 17:29. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Switched On Families. VIRGIN MEDIA V6 TIVO EXTENSION CABLE. Account - Mobile. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Wall socket installation on 09-07-2022 14:14 Hi, I selected a self install but I don't think I have a wall socket - I can't see one anywhere - I have cables coming out. Manage Your Account. . • USB 2. But I. Some new sockets may look like. @umerarifkhan11 wrote:. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. But I have no Virgin Media Wall socket in my room. We have a virgin media wall socket. I’m annoyed because I actually had a virgin sales person in my house. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Installation problems. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Is it necessary to plug the cable to socket for having wifi, if so what can I. on 15-02-2022 10:03. Hello, I recently got the virgin media super hub and the coaxial cable they gave me with the box fits in the back of the hub fine but not in to the wall. It also protects the network from 240 volts being fed to it by faulty TVs in your home. Plug into the Virgin Media wall socket. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Hello, I'm trying to set up my Virgin Media broadband. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;Virgin Media Hub Coax Cable Power Cable Two-way splitter Next, grab the power adapter and plug it into the small round socket on the back of your Hub. And you’re. Hello sophieboulter1. I don't work for Virgin Media. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Can anyone tell me what the case is called, confirm its needed and. 12. We have a virgin media wall socket with an ethernet port in the wall but no round cable. So you've settled to join Virgin Media and thee want until know to ins and outs of the installation process. #1. I have my original wall box still that has the CableTel logo. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Ordered VM broadband and was recommended by the website to select the self quick install option. Virgin Media engineer installation. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. See where this Helpful. Getting Connected with Virgin Media is easy when you have a wall socket. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Hi there @LEIXU . Plug into the Hub. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). We would like to show you a description here but the site won’t allow us. Explain what needs to be done and book an engineer visit. I have only got one rectangular shaped white socket. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in. in Networking and WiFi Sunday; No Virgin Media Wall socket . Virgin Media broadband customers, as well as those on other non-copper networks, will be able to switch more easily from April 2023 using new 'one touch switching' rules that will be brought in by telecoms regulator Ofcom. But I have no Virgin Media Wall socket in my - 5383603. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. My Virgin Wall socket not same as installation guide that one. Could an engineer be arranged to install please as my account is due to go live today. Install Broadband. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Push the white cable with the black label into the Hub. For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. Can't find Virgin Media socket in QuickStart, set up and connections yesterday; Gone away form received when setting up account in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections Tuesday; Delayed Installation in QuickStart, set up and connections TuesdayRe: Wall socket connection. We have the quickstart pack but sadly cannot get broadband set up and working. Options. Re: No virgin media wall socket. Joining in. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. - 5250024 It has two outputs on the left of the wall box. How can I speak to someone about getting one installed. 0a output. )In this video, I am showing the sta. But this is provided you already have an undamaged Virgin Media socket. I cannot seem to do it through my virgin account, as for some reason it is still saying that the broadband kit is yet arrive, when it has already been deliv. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Browse Virgin Media Virgin Media Community. I had bought a VM broadband and used self installation but saw that my VM socket was not round. Friday or 8AM-6PM Saturday and Sunday if you can't find anything. You should see a cable going through the wall and if you trace this inside, you should get the cable. I'm a Very Insightful Person, I'm here to share knowledge, I don't. 1. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. I recently got Virgin broadband installed. Account - Cable. Save £105. on 15-02-2022 10:03. 0800 052 1734-----Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. on 04-02-2023 11:17. I have also checked outside and there is no box either on my property or on my boundary wall. I want to order some coaxial cable but after searching maplins site I'm not sure what type to order. New to the UK and just moved into our first home here. The cable can be a loose wire as well as a socket, external cables may give a clue as to the location. However, since theres no virgin media socket is it possible if someone who works at v. There should then be. The two sockets on the wall on the RHS are telephone sockets. Get virgin engineer to move the wall socket. We installed our router etc ourselves. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. I have virgin TV downstairs, set top box connected by a cable which leads to the virgin media branded/fitted socket on my wall. We installed our router etc ourselves. When you place your order, we'll let you know. Plug the WiFi Pod into a socket on a wall inside your home and make sure it’s upright. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. ahhh the rubbish that is CS - you could try this. Push fit the VM-supplied lead onto the socket. Choose the best spot for your wifi hub. 0 Kudos. Find out when Virgin Media broadband will be rolling out in your area - if it’s not already available. You can also check for a loose cable as not all properties have a socket. If I couldn't get the proper wall socket, the internet is not going to be set up su. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. on 24-01-2022 21:07. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. The engineer will bring everything needed to install your Virgin Media services on your chosen day. I placed this box where I needed it, ran a new cable and used the splitter from the original box to install it. Explain what needs to be done and book an engineer visit. Page 8 Connecting 360 Mini box to the Hub Use the new HDMI cable provided Connect the new power supply to connect your 360 Mini box for your 360 Mini box. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Get the Hub ready by connecting the wires. Call the pre-installation and delivery team on 0800 052 1734. Quick tips on prepping for Virgin Media technician's visit. on 18-05-2022 19:55. Do I need to get a new wall socket or is it possible to get a medium that can transfer between the two. I don't have a virgin media wall socket and this is stressing me out. Both your fibre cable and Wi-Fi router will be plugged into this. I would love to help you get your service installed. Or you may be quicker than average! You won’t be involved the whole time. C Then connect the plug into the nearest wall socket and switch it on. Switch off your old boxRe: No wall socket. This promotion means you won’t pay the usual setup fee of £35. Thanks for posting, welcome both to the community and also Virgin Media. Put simply, it refers to making phone calls that are made through the internet, rather than through a regular landline or a mobile network. QuickStart, set up and connections. I don't longer work there. Web it will be a dual cable drop brought from the street to the outside of your property. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. . 2. Firstly unplug the damaged connector from the socket and unscrew the two retaining screws holding the front onto the pattress, you will see that there are only four wires. How to install Virgin Media broadband The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Chris. I have taken a look on our side and it looks as though you have spoken with the team regarding this. If you want a proper wall box fitting you would need to call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Mark as. The isolator cable cannot fit into the current Virgin Media socket as it looks like it only wo. I'm very sorry to hear about the non wall socket. 1. A Virgin Media wall socket is simply a point of entry into your home. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it is. These enter my house via an air brick/vent very close to. 1 1. QuickStart, set up and connections. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. Take the red-banded. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. I am so sorry to hear that you seem to be missing a wall socket in the home. The box and cables may have been removed by the previous occupiers. Please keep an eye out for an envelope at the top right corner of your Forum page. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. If it’s not a technical issue you need help with then we’re here to support you on. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Options. to your Virgin Media socket. Options 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Avoid the bathroom and make sure the Pod isn’t hidden by furniture. I was told when purchasing the broadband package that fibre was available here. Installation Steps. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Broadband wall socket. The cable on the right looks like is for a Freeview TV antenna. Browse Virgin Media Virgin Media Community. You need to go outside and locate the brown or grey omnibox on the wall. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. CryptoQuickStart, set up and connections. 1. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Booking an engineer is easy with Virgin Media. O have just had the 1g, 5x hub installed. We have the quickstart pack but sadly cannot get broadband set up and working. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. on 03-08-2020 18:05. To best look into this, I am sending a private message. Or a VM person will sort it for you when they get here in a day ot two. To be able to receive an E-bill, you need to provide us with a valid e-mail address. Or wait here a day or two for a VM Mod to pick this up. Get more from your Virgin Media setup. The box and cables may have been removed by the previous occupiers. Account - Cable. I will be able to assist you in getting this sorted out. I recently got Virgin broadband installed. Openreach would normally use the existing route that your telephone line would take. Hi, I have ordered a self installation kit for broadband and landline. You can also check for a loose cable as not all properties have a socket. wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Hey there @Slayne99, thanks for reaching out to us and a warm welcome to the Virgin Media forums page! I'm sorry to hear about the issues you're having with the installation. Set up all of your kit within 12Please there is no virgin media wall socket and I don't know how to go about the installation. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Direct Save Telecom. Second, you'll likely need a manned installation for your VM services. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. on 03-08-2020 18:05. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Virgin Media; My Virgin Media; Shop;. The installation took about 2 hours and was similar to an ordinary coaxial install, the. 2. Virgin media socket in QuickStart, set up and connections yesterday; Flashing red light on. Long story short, I need an engineer to come and re-install the coax from the brown box outside as whichever company supplied the previous tennants internet/phone has cut the virgin media cable outside to install their own cable through the hole. If you. Internet. But I have no Virgin Media Wall socket in my house. 01/09/14 - 13:14 #2. This'll only take a few moments. Plug the cables into the Hub. Thanks mate. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. called the delivery team and they managed to book a technician for me. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Virgin Media; My Virgin Media; Shop;. Could you send someone out to fix this please?If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. No wall socket to connect. on 21-03-2023 18:43. - 5250024It has two outputs on the left of the wall box. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Local. I need to book an engineer and can’t find how to do this online, there is also no option to do this over the phone… Thanks, BrianI was sent a Virgin Media hub in a quick start self installation package, as I'm moving into a new property and was told Virgin is available at my address. Hello, my isolator cable does not fit into the virgin media wall socket. You should see a welcome screen, then the Virgin Media start up screen. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Sorry to hear your self-installation was unsuccessful because you do not have a VM socket. Virgin Media M125 Fibre Broadband. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. 0 Kudos ReplyIf there is no other socket or even a cable poking through the wall, call for a (free) manned installation. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. Actually it is not a box it is just a cover to cover up the splitter behind it. com. Push the white cable with the black label into the Hub. Options. on a domestic hub you look at the values thus. Hi mariz2198, thanks for posting and welcome to our community. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. SpeedWe would like to show you a description here but the site won’t allow us. Thank you very much 🙂. Installing and configuring your kitMeasuring a compact 230x153x55mm and weighing 1. I am so sorry that you have faced these issues regarding your recent install, I can see that you now have an appointment booked, are you able to let us know how things are looking after this appointment?This is very easy to do and will only take a couple of minutes. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. Our virgin media broadband set up kit has just arrived. I am going to send you a private message. If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. This box is identical in make and size. 1STec White Indoor Virgin Media Internal Wall Socket 2-Way Splitter or Isolator Outlet Suitable for use on TiVo V6 Digital TVs and as used by Superfast 2 3 Superhub Broadband Cable Modems. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Download it now and enjoy the. Can I have engineer visit and setup it? Thanks. Check service status. Feb 22, 2022. Installing and configuring your kitWhen I try to set up my Hub 3 using the Virgin Media App, it buffers for a while saying; "Getting Data" Then displays a message - 5244698Thank you. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. They'll then install a fibre socket inside. Account - Cable. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. 4 weeks ago. If there’s already a cable plugged into your Virgin. 95 – £ 59. If you don’t already have one, you will need to install a Virgin Media wall socket either through self-installation or with a Virgin Media engineer. Last up, we need to get your phone connected. There are two options for to your TV. Sorry to hear about these issues with your Quickstart installation! It does sound like you will need a manned installation. Account - Cable. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. Powerline Extender, 1000Mbps, Wall-plug , 2 Extenders. Firmly push the end of the. Call the Pre-installation and delivery team on 0800 052 1734 and see what they say. Connecting Laptop to Ethernet through ethernet wall sockets in Networking and WiFi Friday Installation: Wall socket issue in QuickStart, set up and connections Friday TopAbout Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. Back a step. Hello. Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. Failing that phone the Pre-installation and delivery team on 0800 052 1734 explain the situation. There is a handy guide here 👉 Virgin-TV-V6-QuickStart-Guide-for-New-Customers. 1. We have a TV and broadband but no landline required. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Stay safe online. You need to call your telephone provider if you want to alter any of the wiring or move the main socket. All the wall sockets I can see are for BT. Options. Time slots are from Monday - Saturday, between 8-1pm and 1-6pm. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer.